Best customer service we have experienced in a very long time as homeowners. Dustin was the sales rep who came out to our house for the initial consult. He was also part of the installation team along with Adam. Dustin was a pleasure to work with. He explained everything & answered all our questions. Dustin & Adam were great during the installation. They absolutely hustled. I can't remember the last time someone we hired worked so hard. They knew exactly what they were doing, worked great together, kept the house very clean & were very considerate, professional & friendly. I highly recommend Portman Electric.

Medina, Ohio

Portman Electric is a great family-owned business. If you need a generator or service for one, I highly recommend them. When you call, you speak to a real person (Diane) who is super friendly and very helpful. They were able to send a licensed service rep. to my house within 48 hours. Rob was very knowledgeable and professional. He solved the problem promptly and patiently answered my many questions. I will not hesitate to contact Portman Electric for all my future needs.

Cleveland, Ohio

After having a couple electricians out to try and repair my generator with no success, I just about gave up until I met to you at the Home and Garden show this year. You sounded like you knew what you were talking about.

Therefore I want to say "thanks much" for finally correcting the problem on my Generic generator. It works great now. You technician was there on time and did a very professional job on the repair. I was so impressed with his knowledge of the problem. He answered all my questions and presented himself as a true gentleman. I'm sure you're glad to have him as part of your team.

If I have any problems in the future Portman Electric will be the first one we'll call. It's so nice to find somebody you can trust now days.

Akron, Ohio

We contacted 3 different dealers, one of them claimed to be Generac Premier dealer. We settled on Portman Electric. I am a stickler for quick response and follow-thru whenever I have a question and Dustin from Portman Electric was 'Johnny on the Spot'. I, not only found him to be very responsive but also very knowledgeable. Dustin and 2 others came on time and did a fantastic job with the installation. It was funny that Portman Electric was actually suggested to us by a competitor who only installed high end generators (water cooled) and this company suggested I call Portman. Competitor recommendation means a lot!!

Solon, Ohio

Dustin did an excellent job of answering all this engineer's questions, which are a lot. He answers emails and calls within a couple hours. The installation guys Adam, Dennis, John and Dustin were very skilled at their jobs. I couldn't ask more than their attention to detail. I was given a more than fair price for the additional work that was needed.

It is obvious that the Portman crew has been ingrained with the concept of pleasing the customer. Well done guys!

Novelty, Ohio